Bridger Insurance Agent, Admin & Underwriter Portal

Bridger provides auto insurance solutions tailored to drivers’ needs, combining affordability, protection, and strong customer support. Guided by a commitment to innovation and customer satisfaction, Bridger leverages technology to deliver a seamless, efficient insurance experience while continually adapting to the needs of policyholders and brokers.

Bridger Insurance partnered with Radity to modernize its insurance portal, which had become outdated and difficult to navigate. The goal was to simplify key workflows such as quoting, policy management, and administrative operations while preserving essential functionality. The redesign introduced a clean, user-friendly interface, improved navigation, and powerful tools for agents, underwriters, and administrators, enabling them to manage agencies, hierarchies, programs, and commissions more efficiently.

Bridger faced several challenges with their insurance portal. The existing platform was outdated and difficult to navigate, which made it hard to communicate their services and support users effectively. Users often struggled with navigation and completing important actions such as requesting quotes, and the overall experience did not fully reflect the company’s customer-first approach. Another challenge was streamlining workflows without removing essential functionality. Agents coming from comparative raters also faced friction, the handoff process made it difficult to complete quotes efficiently or transition them into policies.

To address these challenges, Radity collaborated with Bridger to redesign the insurance portal with a modern, user-friendly interface that simplifies navigation and improves accessibility. Key workflows, such as requesting quotes, managing policies, and reviewing transactions, were streamlined to reduce friction while preserving essential functionality. The portal also introduced enhanced features for reviewing policy transactions, endorsements, and cancellations, as well as tools for identifying and resolving issues faster. On the administrative side, the new system supports agency setup with hierarchical levels and provides flexibility for adjusting programs and commissions. As an additional enhancement, the flow for agents entering from comparative raters was improved, making it easier to complete quotes and convert them into policies.

The redesigned portal gave Bridger Insurance a modern digital presence that better reflects its customer-first values. Agents can now complete quotes and issue policies more efficiently, with an even smoother experience when entering from comparative raters. Both agents and underwriters have better visibility into transactions, endorsements, and cancellations, making it easier to track activity and spot issues. Administrators gained new tools to configure agencies, manage hierarchies, and oversee commissions and programs more effectively. Overall, the portal not only improved usability for agents and policyholders but also strengthened operational control, scalability, and customer satisfaction across Bridger’s network.