Question 1

Do you have specific experience working with insurance companies? Which types?

Accepted Answer

Yes, we have extensive experience serving property & casualty insurance companies including carriers, MGAs and insurtechs. Our work has focused on auto, home, workers compensation and other commercial lines.

Question 2

What insurance platforms and technologies do you specialize in?

Accepted Answer

We have deep expertise in leading insurance core systems including Socotra and other platforms. Our team is also proficient in custom platform development, cloud-native architectures (AWS, Azure, Google Cloud), modern programming languages (Java, .NET, Python, JavaScript/React), and integration technologies (REST APIs, microservices, etc).

Question 3

Can you help us modernize legacy systems without disrupting our operations?

Accepted Answer

Absolutely. Legacy modernization is one of our core competencies. We employ a phased approach that minimizes operational risk through careful planning, parallel processing during transitions, comprehensive testing environments, and gradual cutover strategies. Our team has successfully migrated mainframe systems while maintaining zero downtime for critical operations.

Question 4

Do you understand insurance-specific regulations like state compliance, NAIC requirements, and data privacy laws?

Accepted Answer

Yes, regulatory compliance is embedded in our development process. Our team understands state-specific insurance regulations, NAIC model laws and reporting requirements, data privacy laws including CCPA, state-specific regulations, GDPR and SOX compliance for publicly traded insurers.

Question 5

How does Radity protect its customers’ intellectual property?

Accepted Answer

Radity contracts provide that all work products remain the intellectual property of their clients. All Radity consultants and developers are subject to the same obligations.

Question 6

How many employees do you have and where are they located?

Accepted Answer

Radity’s headquarters are in Zurich, Switzerland. The company has over 80 associates located in the following countries covering clients from North America to Asia. Switzerland United States Turkey Brazil Ukraine Pakistan

Question 7

How long has the company been in business?

Accepted Answer

Radity was founded in 2008

Question 8

How quickly can you provide qualified developers or staff?

Accepted Answer

For urgent requirements, we can often provide candidates within days. For other projects, depending on volume and skills, it can take 2-3 weeks. The timeline depends on the specific skill requirements, the number of resources needed, and whether domain expertise in specific insurance platforms is required.

Question 9

What vetting process do your developers go through, especially regarding insurance domain knowledge?

Accepted Answer

Our vetting process is rigorous and multi-layered. Technical candidates undergo skills assessments in their core technologies, communication skills and culture fit. At Radity, regardless of position soft skills are as important as hard skills. For each candidate Radity performs the following: Background checks Criminal reports Check references

Question 10

Are there any language barriers when working with your team?

Accepted Answer

Radity employees are screened and vetted for fluent English speaking and writing skills. Our hiring process includes extensive screening for English proficiency.

Question 11

Can we interview candidates before they're assigned to our project?

Accepted Answer

Yes, we encourage it. We typically present 2-3 pre-screened candidates for each position, and you can interview them and select the best fit for your team. We handle the initial screening to save you time, but the final decision is always yours.

Question 12

What happens if a team member isn't a good fit? How quickly can you replace them?

Accepted Answer

We stand behind our placements. If a team member doesn’t meet expectations, we'll work with you to understand the issues and address them. If a replacement is necessary, we'll provide a new candidate as quickly as possible. We maintain open communication throughout engagements to address concerns early and ensure satisfaction with all team members.

Question 13

Are your staff augmentation resources onshore, nearshore, or offshore?

Accepted Answer

Our focus is not on the geography, but the right skills, costs and time of day you need covered.

Question 14

Can augmented staff work with our existing teams and processes, or do they work independently?

Accepted Answer

Our staff augmentation model is designed for seamless integration. Our resources embed directly into your existing teams, follow your development processes and methodologies, use your project management and collaboration tools, participate in your standups, sprint planning, and team meetings, and report through your management structure. They function as an extension of your team.

Question 15

Can we hire the staff as full-time employees at any point during or after the engagement?

Accepted Answer

We would consider the option on a case-by-case basis and charge a fee.

Question 16

Do Radity employees work from home or in an office?

Accepted Answer

Most Radity employees work from their home office or a professional co-working space.

Question 17

What happens if a Radity associate is not available during the days or times what are scheduled for our project?

Accepted Answer

Radity goes to great lengths to ensure that the dedicated team members are available the entire time a project is scheduled. In the very unlikely case a team member is not available, Radity will adjust to meet the client needs. Surprises can happen but we take care of our customers.

Question 18

How do you ensure data security when handling sensitive customer information?

Accepted Answer

Data security is our top priority. We implement multiple layers of protection including encryption for data at rest and in transit, secure development practices and regular code security reviews, access controls with role-based permissions and multi-factor authentication, regular security audits and penetration testing, secure development environments isolated from production data, and strict data handling protocols aligned with insurance industry standards. All team members sign NDAs and confidentiality agreements, and we can work within your security framework and policies.

Question 19

Are you compliant with SOC 2, ISO 27001, or other relevant certifications?

Accepted Answer

Yes, we maintain SOC 2 Type II certification, demonstrating our commitment to security, availability, and confidentiality. We also follow ISO 27001 information security management standards and can provide documentation of our certifications upon request.

Question 20

What are your policies around background checks for staff?

Accepted Answer

All staff members undergo comprehensive background checks before assignment to client projects. Our standard screening includes criminal background checks, employment verification, education verification, and professional reference checks. For specialized requirements, we will work with the client to determine the appropriate steps. Radity maintains documentation of all background checks and can provide verification upon request.

Question 21

What engagement models do you offer?

Accepted Answer

We offer flexible engagement models to suit different project needs. Our Time & Materials model provides hourly or monthly rates with flexible scope and duration, ideal for ongoing development or projects with evolving requirements. Our Fixed Price model offers defined scope, timeline, and budget for well-defined projects with clear requirements.

Question 22

What's your typical rate structure for staff augmentation?

Accepted Answer

Our rates vary based on role seniority, required skill sets, delivery location and engagement duration.

Question 23

What's the minimum engagement period?

Accepted Answer

No minimum engagement requirements.

Question 24

Do you offer flexible scaling up or down based on our needs?

Accepted Answer

We try to forecast demand with our partners and base our best pricing on set project commitments. At the same time, we believe in true partnerships and work with partners if needs change.

Question 25

Are there any hidden costs or fees we should know about?

Accepted Answer

No, we believe in transparent pricing. Our quotes include all standard costs associated with resource delivery.

Question 26

What payment methods does Radity accept and how are payments handled?

Accepted Answer

We accept ACH and bank wire transfers and typically bill on a monthly basis, but we have the flexibility to align invoicing schedules with your project or procurement cycle if needed.

Question 27

What's your typical project timeline for custom software development?

Accepted Answer

Project timelines vary significantly based on complexity and scope. Small enhancements or integrations might take 1-3 months, mid-sized applications or system modules typically require 3-6 months, full system implementations or major modernization projects generally span 6-18 months. During our discovery phase, we'll provide a detailed timeline with milestones and deliverables specific to your project. We work in sprints with frequent demos, feedback and iterations).

Question 28

How do you handle project management and communication?

Accepted Answer

We believe transparent communication is essential to project success. Each project has a dedicated project manager who serves as your primary point of contact, provides regular status updates (typically weekly, or more frequently if needed), manages risks, issues, and dependencies, and coordinates across technical teams and stakeholders. We use industry-standard project management tools and can adapt to your preferred platforms (Jira, Linear, Azure DevOps, Monday.com, etc.). We schedule regular meetings including sprint planning, daily standups, sprint reviews, and retrospectives. You'll have real-time visibility into project progress, and we're always available to address questions or concerns.

Question 29

What development methodologies do you use?

Accepted Answer

We primarily use Agile methodologies, which align well with insurance software projects that benefit from iterative development and regular feedback. For projects with very fixed requirements and regulatory constraints, we can adapt to Waterfall or hybrid approaches. We tailor our methodology to your organizational culture and project needs rather than forcing a one-size-fits-all approach.

Question 30

What kind of documentation and knowledge transfer do you provide?

Accepted Answer

Comprehensive documentation and knowledge transfer are standard deliverables in all our engagements. For staff augmentation engagements, we facilitate knowledge transfer sessions before resources roll off. For custom development projects, we include formal knowledge transfer as part of project closure. Our goal is to ensure your team can confidently maintain and enhance any systems we build.

Question 31

Do you provide ongoing support after project completion?

Accepted Answer

Yes, we offer multiple support options after project delivery. Support can be structured as a retainer with included hours per month, time and materials for on-demand support, or a dedicated support team for larger systems.

Question 32

What are your SLAs for support and issue resolution?

Accepted Answer

SLAs up to 24/7 are available. We prioritize critical issues for rapid resolution and ensure all support tickets are acknowledged promptly and tracked until closure.

Question 33

Can you provide case studies or references from other insurance clients?

Accepted Answer

Yes, we're happy to share case studies and connect you with references, subject to confidentiality agreements with existing clients.

Question 34

Have you handled projects involving policy administration, claims processing, underwriting, or billing systems?

Accepted Answer

Yes, we have extensive experience with all core insurance functions.

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